Frequently Asked Questions

What is Rainbow Soul Surprise Box?

Rainbow Soul Surprise Box delivers goodies to delight & nourish your soul. Physical products to create a soulful space and creative practice invitations for your inner soul work. All centred around a monthly theme.

How does it work?

Go to our sign-up page. Choose whether to pay monthly (or pre-pay to save money). If you sign-up by 15th of the month you will receive that month's box or if after you will receive the following month's box. We ship all our boxes at the same time once a month. Around 25th of the month, so 2-5 working days after that you'll receive a box full of goodies to support your wellbeing & nourish your soul, right at your doorstep. It's as simple as that. Our Christmas box will be shipped around 16th of the month.

How much does it cost?

Rainbow Soul Surprise introduces you to the soulful and creative practices and gorgeous products for just £24.95 (as monthly subscription).  By investing in a Rainbow Soul Surprise box, you are investing in yourself and your personal wellbeing.

What's inside a Rainbow Soul Surprise Box?

You will receive 4-6 items every month tying in with our monthly theme. These will range from crystals, wall hangings, art, jewellery, books, beautiful things for your sacred space, natural bodycare, herbs, affirmations and other gorgeous items. You will also receive a creative soul project or practice invitation in every box.

How does billing work? 

We're a monthly subscription: that means you are billed every month unless you purchase a one-time gift. Rebilling occurs after you receive your box (usually around 15th). If you order before the 15th and we have a box left from the previous month that one will be sent to you as soon as possible. You will then be re-billed on the 15th so you fall in line with all the other subscribers and the regular deliveries.

What is the deadline for purchasing?

We have a limited number of boxes available each month and our shop will be open from 1st-15th each month or until the boxes sell out. If you purchase after this date you will receive the following month's box. December's cut-off date is 15th and shipping will take place very soon after so that all boxes are received in time for Christmas.

Where and how do you ship?

Rainbow Soul Surprise Boxes are shipped around 25th via Royal Mail 2nd class parcel service to all of the UK. International delivery will incur a surcharge.

How can i cancel my subscription and/or receive a refund?

If you ever need to cancel or postpone your subscription, you can do by logging into your account and doing so from there. It must be done before the 15th of that month to stop that month's order. We do not do refunds unless there are exceptional circumstances.  If any item is damaged please contact straight away with a picture if possible and we will get it sorted out for asap. If you are ever dissatisfied for any reason please do get in touch and we will do our best to make things better.

How do i contact you?

You can contact us anytime at Rainbowsoulsurprise@gmail.com. We aim to reply within 1-3 working days.

Are you ready to subscribe to Rainbow Soul Surprise Box?